Digital Tube Clock

Shipping policy

Order Confirmation and Shipment
As soon as you place your order, you will receive an order confirmation e-mail. Stocked items will be typically processed in 1–2 business days (maximum of 5 business days for some products) and submitted for shipment.

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@divinox.net.

Unfortunately, we do not ship outside the USA.

Shipping Options
Shipping methods (always free) may vary based on the size and nature of the products you order.

Our average free shipping time is 12 to 24 business days.
Please, note this is only true for most locations in the lower 48 contiguous states. 

The customer is responsible for ensuring that the product can be delivered to the desired location, otherwise, they will be responsible for any charges over the original cost of delivery. If a truck is involved in the delivery, it will get as close to the selected location as possible. The customer is also responsible for checking delivery rules with property management.

It is also the customer's responsibility to ensure that they can receive their order once the shipping company contacts them to schedule a delivery. If the delivery company is unable to contact the customer to schedule a delivery appointment (we will make every attempt to contact you via phone and email) - storage fees will be applied for 3 days (although it might vary), after 3 days of being unable to reach the customer for delivery, we will instruct the shipping company to ship back the products to the manufacturer in order to avoid further storage fees. The customer is responsible for shipping fees both ways, restocking fees, and storage fees.

Any and all fees associated with missed delivery appointments and unwarranted product refusals will be automatically billed to the customer’s card on form. If the card on form cannot be billed, the customer agrees to send a money order or be turned over to collections.

Business Address: 

Address: Henerala Shapovala Street, 2, Kyiv, 03035, Ukraine

Email: support@divinox.net

Phone: +38 099 268 50 42

Do you have questions regarding a product? Or would you like to receive more information about your order status?

No problem, our customer support is available around the clock to answer all your questions!

Return policies

The buyer has the right to:
1. Exchange goods of proper and improper quality.
2. Return goods of proper and improper quality.
3. Return or exchange goods of proper and improper quality.

What goods are subject to exchange:
1. Goods that have a receipt;
2. Goods in original packaging with preserved tags and labels, which have not been used;
3. Goods that have not been purchased within 14 days.

Procedure for returning and exchanging goods of proper quality:
1. Notify of the intention to return the paid goods;
2. Notify the order number of the sent parcel and the bank card number for a refund;
3. After receiving the goods within 14 business days, we will return your money or another product
4. All services of carriers or commissions for transferring funds are at the expense of the client.

Procedure for returning goods of improper quality:
1. Notify of the intention to return the paid goods;
2. Provide the order number of the sent parcel and the bank card number for a refund;
3. After receiving the goods within 14 working days, we will return your money or another product
4. All services of carriers or commissions for transferring funds are at our expense.

Exchange and return of goods is carried out through the manufacturer and specifically at the physical address:

Email: support@divinox.net
Address: 686 8th Ave, New York, NY 10036, United States.

Refunds are made after receiving the goods.
Refunds are made to a card or by money transfer.
Refunds are made within 14 days from the moment the seller receives the parcel.